I have a complaint, what can I do?

We are sorry to hear that, and would love to help you resolve whatever issue you are having!

Please contact our customer service so we can assist you.

Still have questions?

Our customer service is here to help you! We will try to respond to your questions within 24 hours.

Contact our customer service
Complaint policy

We encourage you to notify us of complaints by sending an email to service@otakusquare.com. If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops.

From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.

When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting ValuedShops.