Can I return my order?

If you are a resident of the European Union, then yes. You can return your order for free.

Please contact our customer service to initiate the return process. Make sure to mention your order number. You can also reply to your order or shipment notification.

Unfortunately we are currently unable to accept returns from outside the European Union.

Still have questions?

Our customer service is here to help you! We will try to respond to your questions within 24 hours.

Contact our customer service
Returns policy

You have the right to cancel your order within 30 days after the day you received your goods without giving any reason.

You must send the goods back within 30 days after informing the trader.

You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account.

If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us.

To exercise this right, please contact us on service@otakusquare.com.

We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.